Order Cancellation Policy

Last Updated: 5/25/2025

We understand that plans can change, and we want to provide you with flexibility regarding your orders. Please review our cancellation policy below:

1. Cancellation Window: Orders can be canceled within 24 hours of placement. After this period, we may not be able to process your cancellation request.

2. How to Cancel:

• To cancel your order, please contact our Customer Service team at info@kruesioriginals.com.

• Be sure to include your order number and relevant details when making your cancellation request.

3. Refunds:

• If your cancellation request is received within the 24-hour window, we will process a full refund to the original payment method.

• Refunds are typically processed within 3-5 business days of receiving your cancellation request.

• If an order cancellation is determined to be eligible outside of the 24-hour window, a 10% cancellation fee will be deducted from the refund.

4. Exceptions:

• Orders that include personalized or custom-made items, items we do not manufacture, digital downloads, or perishable goods may be excluded from the cancellation policy.

5. Fees:

• There are no cancellation fees if you cancel within the specified 24-hour window. However, if an order is canceled after this period or if the item is already in the shipping process, cancellation may not be possible and a 10% cancellation fee will be deducted from the refunded amount. The customer will also be responsible for any shipping charges.

6. Contact Us:

• If you have any questions about this policy or need assistance with your cancellation, please reach out to our Customer Service team at info@kruesioriginals.com.

We appreciate your understanding and cooperation.

 Thank you for shopping with Kruesi Originals.