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Return Policy

Last Updated: 5/25/2025

We strive to ensure that you are satisfied with your purchase from Kruesi Originals. If you need to return an item, please review our return policy below:

1. Return Eligibility

  • Timeframe: You may return items within 7 days of receiving your order with an approved Return Authorization (RA) number.

  • Condition: Items must be returned in new, unused, and sellable condition. This means they should be in their original packaging with all tags, labels, and accessories included. Items that have been worn, used, installed or damaged will not be accepted for return.

2. Restocking Fee

  • Fee: A 10% restocking fee will be applied to all approved returns. This fee covers the cost of processing and inspecting the returned item.

3. How to Return an Item

  • Request a Return: To initiate a return, please contact our Customer Service team at info@kruesioriginals.com.

  • Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return your item.

  • Packaging: Please securely package the item to prevent damage during shipping. Include the RA number on the return label or package somewhere.

4. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer. Unless the return is due to a mistake on our part or a defective item, we will then provide you with a shipping label to return the item/s (these returns will not be subject to 10% restocking fee).

5. Refunds

  • Processing Time: Once we receive and inspect the returned item, we will process your refund, less the 10% restocking fee and shipping fees. Refunds are typically processed within 3-5 business days after receiving the returned item(s) to the original payment method.

6. Exceptions

  • Non-Returnable Items: Some items may be non-returnable, such as personalized or custom-made products, items we do not manufacture, digital downloads, or perishable goods along with any items that have been opened/used/installed. 

7. Contact Us

If you have any questions or need assistance with your return, please contact our Customer Service team at:

  • Email: info@kruesioriginals.com

  • Phone: 1-(602)-494-5207

  • Address: 15006 N Cave Creek Rd, Phoenix, AZ 85032

We appreciate your understanding and cooperation.

 Thank you for shopping with Kruesi Originals.